Customer Service Policy

Customer Service Policy
At Aussie Inked we’re committed to providing exceptional customer service and premium products. We’ll always try and keep our product lines stocked and deliver within our specified delivery lead times, however, if we can’t fulfill your order we’ll let you know within 2 business days to make alternative arrangements. You may choose to be placed on back order, otherwise, we’ll happily organise a refund for you.

Pricing and Availability
The products displayed on our website shopping pages are in Australian Dollars (AUD) and are subject to change.

Delivery costs will be charged in addition to the product price and such additional charges are clearly displayed where applicable and included in the total value of the order at the time of checkout.

Payment Policy
Products can be purchased using our secure online transaction facility or alternatively via PayPal or Apple Pay. To complete your purchase in the shopping cart you’ll be asked to pre-register with Aussie Inked or you can simply checkout as a guest. By pre-registering, with us, you’ll be able to purchase Aussie Inked products without re-entering your personal information each time.

When you place an order with us and pay via Credit Card we’ll send you an email confirmation of your order.

When you place your order with us and pay via PayPal, you will receive an email confirmation from PayPal and us to say that we have received your order. If you haven’t received an order confirmation from PayPal or us, please verify that you have completed the payment process. You will receive an automated confirmation e-mail from us when your order has been shipped that includes the tracking information.
You will receive another email from us as soon as your order has been shipped with your parcel tracking information.